Privacy Policy and Terms & Conditions

This privacy policy describes our privacy practices for www.luluspetspa.com . This policy governs our collection and use of your information, and your choices about this use.

Data We Collect

We collect information about our customers and visitors to our website in order to provide the services you request, to improve our website, to enhance our understanding of our customers and our business operations, and to market our services and measure the effectiveness of our marketing campaigns. The categories of Personal Information we may collect are discussed below:

Information You Provide
We may collect Personally Identifiable Information (“PII”) directly from you, such as your name, address, telephone number, email address, device location, transaction information, credit card information, and date of birth. This PII may be gathered when you:

Receive a service at one of our locations;
Schedule an appointment at one of our locations;
Receive a gift certificate;
Inquire about our services;
Sign up to receive emails or SMS messages from us;
Are referred to us through a marketing promotion;
Participate in a marketing survey, promotion, or event;
Pay a deposit in advance of a service.

SMS Privacy Policy and Terms & Conditions

At Lulu’s Pet Spa, we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy outlines how we collect, use, and safeguard your data in compliance with The Campaign Registry (TCR) requirements.

SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.

Messaging Frequency May Vary

Message and Data Rates May Apply - you could be charged for text messages based on your carrier's standard data rates. Please check with your carrier.

To opt out at any time, text STOP.

For assistance, text HELP or visit our website at www.luluspetspa.com.

Visit https://luluspetspa.com/privacy-policy for privacy policy and https://luluspetspa.com/privacy-policy for Terms of Service

1. Information We Collect

When you opt-in to receive SMS communications from us, we may collect the following information:

Phone number: to send you SMS messages.
Consent: your confirmation to receive messages from us.
Usage Data: data related to your interactions with our messages, such as response rates.

2. How We Use Your Information and Messaging Frequency:

We use your phone number and consent to:

Send marketing and promotional offers.
Provide customer support and information.
Send transactional or service-related messages.

3. Your Rights

You have the right to:

Opt-In: When calling or visiting us at one of our locations, we will obtain verbal confirmation to receive SMS messages from us.
Opt-out: You can stop receiving SMS messages from us at any time by replying “STOP” to any of our SMS messages. After opting out, you will receive a confirmation message.
Manage Preferences: If you wish to manage the types of messages you receive, reply “HELP” to get instructions on how to update your preferences.

4. Data Security

We take reasonable precautions to safeguard your personal information and prevent unauthorized access, disclosure, alteration, or destruction.

5. Third-Party Providers

We may work with third-party service providers to manage our SMS communications, but we ensure that these providers comply with our privacy standards and TCR regulations.

6. Compliance with Laws

Our SMS services comply with all applicable regulations, including those set by The Campaign Registry (TCR), which mandates the proper registration of all messaging campaigns and the clear communication of opt-in and opt-out procedures.

7. Changes to This Policy

We may update this SMS Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be communicated to you via SMS or posted on our website.

If you have any questions or concerns regarding this policy or how we handle your data, please contact us at .

Information that is Collected Automatically
When you visit our website, we will also collect information automatically regarding your use of the website, including the IP address for the computer you are using, device ID, and the pages you visit within our website.
We may combine the information you provide and the information we collect during your visit to our website with data collected in person at one of our studios and with data from other third parties, including publicly available data, in order to better personalize your experience with our website and at our locations.

Cookies and Other Technologies

This page utilizes cookies, which are small data files stored by your web browser on your computer. Cookies enable us to enhance and personalize your online experience, and permit us to remember you when you return to our website, to deliver personalized marketing, and to better understand the way you use our website.
We may contract with other parties who use cookies or other online tracking tools to measure the performance of a marketing effort on our behalf, including email marketing, or to place advertising on our behalf across the internet.
We may also contract with third-party advertising companies to serve ads on our behalf across the internet. These advertising companies will use cookies to collect anonymous information about your visits to our website and your interactions with products and services.

How We Use the Data Collected

We use the data collected from you for the following purposes:

To provide you with information you have requested;
To process your booking requests;
To provide you with services you have purchased;
To personalize your experience on our website and our communications with you;
To improve your experience at our studios, including those operated by our franchisees;
To provide you with relevant and personalized marketing;
To measure and understand the way you use our website.

Data May be Shared

We may contract with others to provide certain services, including web hosting, online reservation services, email distribution, market research, third party advertising, promotions management, payment processing, and fraud prevention and detection services. These companies are prohibited from using this information for their own marketing purposes.

Your Privacy Rights and Choices

If you would like to correct the information provided to us, including your address and telephone number, please contact us at info@luluspetspa.com .

Our Use of Email

You may sign up to receive emails from us by providing your email address, or by indicating your desire to be on our email list when scheduling an appointment. We may use your email to confirm your appointment and to follow up regarding your experience at our locations.
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

Noting your preferences at the time of your services.
Contacting us at info@luluspetspa.com or calling us at 954-488-5858.

Push Notifications
We may request to send you push notifications regarding your account or the mobile application. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

Children
We do not knowingly collect information about children under 16 years of age.

California Privacy Notice/Your California Privacy Rights
This section describes the way we collect, use, and process personal information of individual residents of the State of California, within the scope of the California Consumer Privacy Act (“CCPA”). The term “Personal Information” in this section refers to that term as defined in California Civil Code Section 1798. Specifically, it is defined to include “any information that is maintained by an agency that identifies or describes an individual,” and includes names, addresses, phone numbers, etc. “Personal Information” does not include any public information.
If you are a California resident, the CCPA provides you with certain rights regarding your personal information. This section is meant to describe those rights and how to exercise them:

You have the right to request certain information about the collection and use of your personal information over the past twelve months. Once we receive and verify your request, we will provide to you:
- Categories of personal information we collected about you;
- Categories of sources from which the personal information was collected;
- The specific pieces of personal information that we collected about you;
- Our purpose for collecting or selling any personal information;
- The purpose for which the categories of information collected will be used;
- The categories of third parties with whom we share personal information;
- If we sold or disclosed any of your personal information for a business purpose; and
- If we did sell any of your personal information, the categories of personal information sold or disclosed and the categories of any third parties to whom the information was sold or disclosed.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete your personal information from our records, unless an exception applies. We will also direct our service providers to delete your personal information, if applicable.
We may deny your request to delete the personal information if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contractual obligations to you;
- Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity;
- Prosecute those responsible for any malicious, deceptive, fraudulent, or illegal activity;
- Identify and repair errors that impair existing intended functionality;
- Comply with legal obligations;
- Exercise rights provided by the law;
- Comply with the California Electronic Communications Privacy Act; or
- Make lawful uses of that information that are compatible with the context in which you provided it.

To exercise your rights under the CCPA, please contact us at 954-488-5858 or at info@luluspetspa.com. Only you, or a person authorized to act on your behalf, may make a verifiable consumer request related to your personal information. However, you may also make a verifiable consumer request on behalf of your minor child. We will be unable to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request will not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
You may make a verifiable consumer request up to two times within a twelve-month period, without charge. We will make an effort to respond to a verifiable consumer request within 45 days of receipt. If more time is needed, we will notify you of the reason and estimated time extension. We will deliver our response electronically or by mail, if requested. Any disclosures we provide will only cover the twelve-month period preceding the receipt. The response we provide will also explain any reasons we cannot comply with a request, in full or in part, if applicable.
We will not, in any way, discriminate against you for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:

Deny you goods or services;
Charge you a different rate or price on goods or services;
Impose penalty fees;
Provide you with a different quality of goods or services; and
Suggest that you may receive different pricing or quality.

Changes to the Privacy Policy

We reserve the right to change this policy at any time in the future. Please check back for changes.

You may contact us at info@luluspetspa.com or 7780 Griffin Rd, #104, Davie, FL 33328.